Chargebacks?

Chargeback Prevention System

Chargebacks are an unfortunate part of e-commerce, and a major threat to online businesses. A chargeback occurs when a credit card holder contacts their credit card-issuing bank to initiate a refund for a purchase made on their card. Chargeback’s arise for a variety of reasons but generally they are the result of a cardholder changing their mind, being dissatisfied with the purchase, or a case of fraud.

Merchants not only incur losses due to non-payment of services rendered or goods delivered, but also face fees ranging between $20-$100, as well as the risk of losing their merchant account

This is where the Alto Shield Chargeback Prevention System comes in. The platform is a real-time communication system between card issuing banks and merchants designed to inform merchants when a chargeback has been reported. This provides the opportunity for the merchant to credit the transaction and stop the chargeback prior to it being sent to their acquiring bank.

In addition to our chargeback interception services, our suite of chargeback mitigation products includes Chargeback Representment services where our team of trained representatives respond directly to each of your chargebacks to help win your money back on chargebacks that we were not able to intercept. We also offer a full service suite where our support staff will act on every chargeback that is intercepted on your behalf.