NOW
Bank flags card
Alto Shield has developed relationships with the leading providers of chargeback mitigation services to offer maximum coverage in chargeback prevention all under one roof with little or no effort on the part of the merchant. Coverage includes transactions from cardholders in the United States and Canada, as well as parts of Europe with extensive coverage in the UK.
Connected with major card brands such as Visa, Mastercard and Discover, our industry leading infrastructure allows our merchants to receive more chargeback coverage than ever before. Through the Alto Shield network our merchants also have the ability to receive chargeback data directly from certain card brands providing chargeback alerts for every single chargeback from a particular branded card.
Our goal is to alleviate the chargeback headache, so you can do what you do best and focus on growing your business!
Chargeback Interception Solves the Problem
How Online Merchants Typically Deal with Fraud
A costly, inefficient chargeback management process that prevents merchants from proactively refunding transactions and avoiding chargeback costs, penalties and related risks.
40 MIN
Cardholder is contacted, or cardholder calls bank instead of merchan
45 MIN
Fraud is confirmed by cardholder
60 MIN
Chargeback paperwork begins – merchant has no idea of impending chargeback
1 DAY
Bank records fraud – In meantime, the order has been fulfilled
1 WEEK
Chargeback process starts
5 WEEKS
Merchant is finally notified – the opportunity to issue refund long gone
6 WEEKS
Amount, fees & penalties withdrawn from merchant bank account
How Online Merchants Typically Deal with Fraud
Merchants take immediate action to refund the transaction and avoid the chargeback. Notification time is reduced from 3-6 weeks to hours or days.
NOW
Bank flags card
40 MIN
Cardholder is contacted, or cardholder calls bank instead of merchan
45 MIN
Fraud is confirmed by cardholder
60 MIN
Chargeback Interception notifies the merchant so the transaction can be refunded immediately
1 DAY
1 WEEK
5 WEEKS
6 WEEKS
Chargeback costs eliminated – Merchant stays within acceptable limits, increases processing volume penalties and retains merchant account.
The Facts Every Merchant Should Know About Chargebacks:
- 50% of online businesses that fail are due to chargeback fees and the inability to manage chargebacks
- Chargebacks account for over 41% of online fraud
- A customer who has requested a chargeback is 9 times more likely to do it again in the future
- 58% of cardholders immediately contact their bank / credit card company when disputing a charge rather than contacting the merchant’s customer support
- 86% of chargebacks are fraudulently placed
- Breaching chargeback thresholds can cause severe penalties in addition to your bank’s chargeback fees. These penalties are in the thousands of dollars.
- Chargebacks cost merchants BILLIONS each year
- Fraud is the most common reason used when issuing a chargeback for e-commerce / card-not-present transactions
Notification Only:
- We notify you via email when a customer disputes a charge.
- You cancel the customer's order and refund the transaction within 24 hours.
- You log in to our admin area and let us know the customer has been refunded.
- We notify the issuer not to proceed with the chargeback.
Full Service:
- You provide us with a username & password to your transaction gateway/CMS.
- The issuer notifies us that a customer is disputing a charge
- We log in to your transaction gateway/CMS and cancel and/or refund the customer.
- We notify the issuer not to proceed with the chargeback.
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